Frequently Asked Questions (FAQ)
Here you'll find our customers' most frequently asked questions. If you have any further questions or need assistance, simply contact our customer service . We'll be happy to help!
Questions about COLORWAY & our products
Do you offer a satisfaction guarantee?
Yes, at COLORWAY, customer satisfaction is our top priority. Therefore, we offer a 30-day money-back guarantee . If for any reason you are not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund .
What is the difference between ceramic grinders and aluminum grinders?
The structure, design, and contents of the grinders are identical. The only difference between the two grinder variants is the ceramic coating of the ceramic grinders.
The special COLORWAY SAFESEAL coating is characterized by its robustness and non-stick properties. When you choose our ceramic grinders, you get a particularly robust and even more efficient version of our grinders.
In addition, our ceramic grinders are dishwasher safe, making them even easier to clean.
What is the best way to clean my grinder?
To clean your COLORWAY grinder, we recommend first disassembling it and carefully cleaning the individual parts of any coarse residue using the brush included in the set. For heavier dirt, you can soak the parts in warm soapy water and then rinse them thoroughly. Dry all parts thoroughly before reassembling the grinder.
COLORWAY ceramic grinders can also be cleaned in the dishwasher thanks to the particularly robust SAFESEAL coating.
This does not apply to the aluminum grinders.
Can you cooperate with COLORWAY?
Yes, we are always open to collaborations and partnerships that fit our brand. If you are interested in working together, please contact us using the contact form on our partner page . You can also find further information there.
Questions about shipping & returns
How long does delivery take?
The delivery time within Germany is 1 - 3 working days and is free of charge for orders over 30.00 euros.
We ship to all EU countries . Delivery times abroad are 3-7 business days.
You can find further information about shipping here .
How can I track my delivery?
You'll receive a tracking number via email. You can also easily track your delivery here .
Do you also deliver abroad?
Yes, we deliver to all EU countries .
You can find further information about shipping abroad here .
How much does shipping cost?
Shipping within Germany
For shipping within Germany, we charge €3.90 per order. Shipping is free for orders over €30.00.
Shipping to Austria
For shipping to Austria we charge 5.90 euros per order.
Shipping to the rest of the EU
For shipping to the rest of the EU we also charge 5.90 euros per order.
I would like to exchange or return my order. What should I do?
No problem. You can either exchange your product for a new one or get your money back under our 30-day money-back guarantee .
Please note the return policy and the cancellation policy.
Questions about payment
Which payment methods are accepted?
We accept the following payment methods:
PayPal
Amazon Pay
Apple Pay
Google Pay
Klarna
Debit and credit cards from Visa , Mastercard , American Express & Maestro
IMMEDIATELY
You can find more detailed information here .
How do I redeem a discount code?
You can easily redeem a discount code during checkout.
Simply add your products to your shopping cart and fill out the delivery and payment details. Before paying, you can enter your discount code under "Discount Code."
How do I receive my invoice?
Your invoice will be sent to the email address you provided after purchase. If you have any questions about your invoice, please contact us using our contact form .
